Lodgements Decision Reference 2022-0110

• Case Outcome: Rejected
• Reference: 2022-0110
• Date: 30 March 2022
• Year: 2022
• Subject Matter: Lodgements
• Finantial Sector: Banking
• Conducts Complained Of: Non-receipt of money

Decision Ref:

2022-0110

Sector:

Banking

Product / Service:

Lodgements

Conduct(s) complained of:

Non-receipt of money

Outcome:

Rejected

LEGALLY BINDING DECISION OF THE FINANCIAL SERVICES AND PENSIONS OMBUDSMAN

This complaint arises from the contention that the Provider holds residual funds for the

Complainant in a number of bank accounts.

The Complainants’ Case

The Complainant and his late spouse (who died in November 2017) held a number of bank

accounts with the Provider. The Complainant’s spouse held three accounts in her own name:

*514, *042, and *325.

The Complainant’s name was added to his spouse’s account *514 in March 2017, and

accounts *042 and *325 were closed. The Complainant held an account with the Provider in

his own name, *771.

The Complainant calculated that the total balance of the Complainants’ accounts in 2017

amounted to €115,048 (one hundred and fifteen thousand and forty-eight Euro). He

calculated that balance as follows: