Lodgements Decision Reference 2022-0110

Case OutcomeRejected
Subject MatterLodgements
Reference2022-0110
Date30 March 2022
Finantial SectorBanking
Conducts Complained OfNon-receipt of money
Decision Ref:
2022-0110
Sector:
Banking
Product / Service:
Lodgements
Conduct(s) complained of:
Non-receipt of money
Outcome:
Rejected
LEGALLY BINDING DECISION OF THE FINANCIAL SERVICES AND PENSIONS OMBUDSMAN
This complaint arises from the contention that the Provider holds residual funds for the
Complainant in a number of bank accounts.
The Complainants’ Case
The Complainant and his late spouse (who died in November 2017) held a number of bank
accounts with the Provider. The Complainant’s spouse held three accounts in her own name:
*514, *042, and *325.
The Complainant’s name was added to his spouse’s account *514 in March 2017, and
accounts *042 and *325 were closed. The Complainant held an account with the Provider in
his own name, *771.
The Complainant calculated that the total balance of the Complainants’ accounts in 2017
amounted to €115,048 (one hundred and fifteen thousand and forty-eight Euro). He
calculated that balance as follows:

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