Travel Decision Reference 2022-0239

• Case Outcome: Rejected
• Subject Matter: Travel
• Reference: 2022-0239
• Date: 21 July 2022
• Finantial Sector: Insurance
• Conducts Complained Of: Rejection of claim - cancellation

Decision Ref:

2022-0239

Sector:

Insurance

Product / Service:

Travel

Conduct(s) complained of:

Rejection of claim - cancellation

Outcome:

Rejected

LEGALLY BINDING DECISION OF THE FINANCIAL SERVICES AND PENSIONS OMBUDSMAN

This complaint concerns travel insurance.

The Complainant’s Case

The Complainant booked a camping holiday for his family to a European destination for June

2020. The Complainant incepted a travel insurance policy with the Provider on 10 February

2020. The Complainant asserts that due to COVID-19 travel restrictions, his family could not

travel, and he made a claim on his travel insurance policy.

The Complainant states that the Provider failed to refund hotel and campsite costs

associated with the travel cancellation in June 2020, including €360.00 (three hundred and

sixty euro) in hotel costs, €67.00 (sixty seven euro) campsite accommodation, and a 10%

non-refundable deposit. The total figure claimed is €427.00 (four hundred and twenty seven

euro).

The Complainant states that he is “of the view that the insurance provider has taken an

unfairly narrow interpretation of the policy in respect of cancellation due to COVID-19

restrictions”.