Travel Decision Reference 2022-0239
Case Outcome | Rejected |
Subject Matter | Travel |
Reference | 2022-0239 |
Date | 21 July 2022 |
Finantial Sector | Insurance |
Conducts Complained Of | Rejection of claim - cancellation |
Decision Ref:
2022-0239
Sector:
Insurance
Product / Service:
Travel
Conduct(s) complained of:
Rejection of claim - cancellation
Outcome:
Rejected
LEGALLY BINDING DECISION OF THE FINANCIAL SERVICES AND PENSIONS OMBUDSMAN
This complaint concerns travel insurance.
The Complainant’s Case
The Complainant booked a camping holiday for his family to a European destination for June
2020. The Complainant incepted a travel insurance policy with the Provider on 10 February
2020. The Complainant asserts that due to COVID-19 travel restrictions, his family could not
travel, and he made a claim on his travel insurance policy.
The Complainant states that the Provider failed to refund hotel and campsite costs
associated with the travel cancellation in June 2020, including €360.00 (three hundred and
sixty euro) in hotel costs, €67.00 (sixty seven euro) campsite accommodation, and a 10%
non-refundable deposit. The total figure claimed is €427.00 (four hundred and twenty seven
euro).
The Complainant states that he is “of the view that the insurance provider has taken an
unfairly narrow interpretation of the policy in respect of cancellation due to COVID-19
restrictions”.
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