Credit Cards Decision Reference 2022-0126

Case OutcomeRejected
Subject MatterCredit Cards
Reference2022-0126
Date07 April 2022
Finantial SectorBanking
Conducts Complained OfDisputed transactions
Decision Ref:
2022-0126
Sector:
Banking
Product / Service:
Credit Cards
Conduct(s) complained of:
Disputed transactions
Outcome:
Rejected
LEGALLY BINDING DECISION OF THE FINANCIAL SERVICES AND PENSIONS OMBUDSMAN
This complaint concerns a chargeback request.
The Complainant’s Case
The Complainant had a current account and a credit card account with the Provider. In the
complaint form submitted to this Office in May 2020, the Complainant set out that on 17
September 2018 he made the first of a number of fund transfers to an investment company.
Between September 2018 and May 2019 the Complainant made eight fund transfers
totalling €39,499.00 – to an investment company. He transferred €2,000.00 from his current
account in September 2018. He made a further seven payments by credit card totalling
€37,499.00 to three different entities, between March 2019 and May 2019.
The Complainants states that he later discovered the investment company was a “scam
operation” and on 28 November 2019 he lodged a “dispute” with the Provider because he
had transferred the funds “utilizing the Provider’s [banking] services”.
In a letter to this office on 6 March 2020 the Complainant states that he and his wife “have
been scammed by [a] fraudulent investments company who has taken all of [his] retirement
plans and left [him] with nothing”.
He further states that when he authorised the payments he did not know that the
investment company was not genuine. He says that when he discovered the investment
company was not genuine, he asked the Provider to take responsibility and asked for a

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