NCT worker slams 'mayhem' at centres as staff struggle with backlog

• Author: Roisin Butler
• Published date: 24 November 2022
• Publication title: DublinLive (Ireland)

The delays to the system have occured partially as a result of COVID-19, with some centres booked up provisionally until March 2023. The backlog has forced management to recruit additional support staff from countries such as the Philippines and Spain

"John", who asked Dublin Live not to use his real name, has been employed as an NCT worker for over a decade. He says that test centres are chaotic at the moment due to the sheer volume of people turning up for their appointments.

John told Dublin Live: "There's nowhere to park and people end up waiting around with their entire families. It's just mayhem. The main problem we have is if the car fails, people will ask for bookings to do the retest."

The recruitment of support staff from abroad may help stem the current pile up. However, John claims the existing workforce have concerns about this being a viable solution.

While the support workers are trained, they may not be fully qualified mechanics and will therefore not be able to carry out all elements of the test. This puts a strain on existing staff, many of whom have worked in the motoring trade for most of their careers.

He adds: "They'll be checking the lights, doing the initial test. It's over to us to check the underbody. We're going to have to talk on behalf of the unqualified workers when it eventually comes into effect."

Most of the existing workforce belongs to trade union SIPTU, which objects to the recruitment of unqualified support staff. John and other workers are calling for management to take greater steps to address the stress workers are under.

John adds: ""I personally can't work any harder than the way I am now. The bookings are nothing to do with us but our staff are flat out. When I arrive, the car park will be full of people and they won't know what's going on, they've never been in the centre before."

The solution that frustrated workers seek is a targeted approach that supports existing staff. John says that that many workers have been left disillusioned, which could lead to...